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ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS |
General Information and Policies
Our professional resources in food and beverages, culinary, and service skills afford you complete assurance that all commitments will be carried out, absolutely on schedule, and to your complete satisfaction. In order to assure you and your guests of a well-organized function, we must also adhere to the following catering policies:
1. PAYMENTS AND DEPOSITS
Billing arrangements for all events must be made in accordance with catering policies. There is a 50% deposit on all catering parties unless prior arrangements have been made with our office manager. Your first order for you or your firm can be either C.O.D. or by approved credit card. If you would like to set up a house account with us, please let us know. Terms are based on the amount of business given.
2. GUARANTEES
A forty-eight (48) hour guarantee is required on all meal functions. The Sales Department must be notified of the exact number of attendees for whom you wish to guarantee payment. For functions scheduled on Sunday or Monday, the guarantee must be received by noon on the preceding Friday. The Caterer will set up and prepare extra covers over your guarantee as follows: The Caterer agrees to prepare for 5% over guaranteed number. This number may not be reduced once submitted. In the event a guarantee is not received, the original estimated attendance count will be prepared and billed.
3. LEFTOVER FOOD
When we are on location to serve food, we usually carry more than we expect to serve. (running out is a traumatic experience!) We also have extended food temperatures and holding conditions to a point that we will not release leftover food to you or your guests. This policy is required by the Health Department also. We trust that you will co-operate.
4. SERVICE/LABOR
A service charge will be imposed on all food and beverage functions if extra labor is needed for the event, client will be billed accordingly.
5. CANCELLATION
If client cancels a contracted food and beverage event, caterer may retain any amounts in advance as liquidated damages and not as a penalty. The client and caterer agree that amounts constitute reasonable provisions for liquidated damages. In the event caterer must seek legal remedies to complete execution of this contract, client agrees to pay all damages including reasonable attorney fees.
6. DELINQUENT ACCOUNTS
We reserve the right to assess finance charges on any amount unpaid when due at an interest rate of 1 ½ % per month or the maximum rate permitted by law, whichever is less.
7. TAXES
All applicable state, local taxes will be imposed and paid by client. If client's organization is tax exempt, a certificate reflecting client's exemption must be received by caterer no later than ten working days before client's event. If caterer does not receive a tax exempt form, client agrees to pay all taxes associated with event.
8. PRICE CHANGES
Prices quoted are subject to change without notice. Prices listed on printed menus are meant as a guideline. They are not meant to give you a final price per head for your party. The considerations as far as number of guests, amount of time spent on the event, extras, as far as decor, labor and degree of difficulty will affect your final price. Please consult the Catering Office for current price quotations.
9. PORTION SIZE
Most items are sold on a per guest basis, with portion sizes having been determined by our experienced culinary staff. For more information about exact quantities, please do not hesitate to ask any of our sales consultants.
Pricing in this contract will be honored for 90 days. All printed Catering prices are subject to change without notice.
This agreement shall be binding upon and insure to the benefit of both parties, their successors and assigns. The aforementioned policies are agreed to by both parties on ____________________, 20____.
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Client Name, Title____________________________
Sanders Catering Rep, Title
